At Seaviya, every order is packed with care so it reaches you looking and feeling just right. Here's what you need to know about how we ship.
1. Processing Time
Once payment is confirmed, we prepare your order within 1–3 business days (weekends and public holidays excluded). You'll get an email confirmation as soon as it ships.
2. Shipping Options & Estimated Delivery
Choose the option that suits you best. Delivery estimates start counting from the day your order ships.
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Standard Shipping: 7–14 business days
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Express Shipping: 5–8 business days
These timings are estimates and may occasionally shift due to customs processing or seasonal backlogs.
3. Shipping Costs
Shipping fees are calculated at checkout based on where you are and which method you select.
4. International Shipping & Customs
We ship worldwide from our studio in Hong Kong. Any customs duties, taxes, or import fees charged by your country are your responsibility—they're not included in your order total and are collected by the local carrier on delivery.
5. Order Tracking
Once your order is on its way, we'll send a shipping confirmation email with a tracking number and link. You can also log into your account on our website to check its status.
6. Shipping Address
Please double-check your address at checkout—we're unable to change it after an order is placed. If a package comes back to us because of an incorrect or incomplete address, additional shipping fees may apply for reshipment.
7. Lost or Delayed Packages
Most packages arrive on schedule, but unexpected delays do happen. If your tracking hasn't updated for more than 14 business days, or if your package seems lost, email us at seaviya@outlook.com and we'll help sort it out.
8. Get in Touch
Questions about shipping, delivery, or your order status? We're happy to help.
📧 seaviya@outlook.com
Thank you for choosing Seaviya—we truly appreciate your support and can't wait to get your new favorites to you!